Returns & Exchanges

At 12 Months Protection, we stand by the quality of our fashion pieces and offer a seamless 30-day return policy to ensure your complete satisfaction. If your purchase doesn't fit or meet your expectations, we are committed to making the exchange or refund process as effortless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unworn items with original tags attached back into the original packaging to ensure they are protected during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.